FAQ

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Deliveries

What happens if I'm out when the driver arrives?

We are not expecting you to be home at the time the driver arrives so please ...

  • Leave very clear instructions in the Special Delivery Instructions Area where you would like your order to be left on your premises. 
  • Choose a secure location out of strong winds and shaded from the sun.

 

Can the driver enter my premises and store the meals in my fridge for me?

Typically we have lots of deliveries to make so we prefer to deliver your order in an eski to your front door and keep moving. However - if you are imobilised in any way please tell us in the Special Delivery Instructions area when you are checling out and, assuming we can gain easy access, we'll be happy to put your meals into your fridge for you.

If for some reason I have decided that I no longer want the order can I get a refund?

In certain circumstances we will consider refunds. We are of course unable to return your fresh products and resue them so 

 

 

Deliveries
What happens if I'm out when the driver arrives?

We are not expecting you to be home at the time the driver arrives so please ...

  • leave very clear instructions in the Special Delivery Instructions Area where you would like your order to be left on your premises. 

Choose a secure location out of strong winds and shaded from the sun.

 

 

 

Typically we have lots of deliveries to make so we prefer to deliver your order in an eski to your front door and keep moving.

However - if you are imobilised in any way please tell us in teh Special delivery Instructions area and we'll be happy to put your meals into your fridge for you.